Contact

Before booking

For questions before booking, please first check our FAQ. If your question is not answered there, please use the message function on the official booking page.

Go to official booking page

During your stay

If you booked via an OTA

Please use the messaging function on the booking site you used.

If you booked on the official site

Please contact us via AirHost messages or the contact information in your check-in instructions.

Emergencies

Cannot unlock the door / need help with the entry code

Please refer to the support instructions included in your check-in message sent after booking.

Fire, earthquake, medical emergency

Call 119 (fire/medical) or 110 (police) first, then contact the emergency number provided to confirmed guests.

Water leaks / facility breakdowns

Please reach out via AirHost or the OTA messaging function.

Operator information

Operator details, representative and contact information are listed on the Specified Commercial Transactions Act page.

Specified Commercial Transactions Act →